FAQ
Questions? Answered.
Everything you need to know about Package Pods. Can’t find what you’re looking for? Just get in touch.
The basics
What is Package Pods?
Package Pods installs smart parcel lockers in offices, residential estates and buildings. Couriers drop parcels into the lockers at any time, and recipients collect them when it suits them, so nobody has to be there to receive a delivery.
Where can Package Pods lockers be installed?
Offices, residential estates, apartment blocks and other buildings where people regularly receive parcels. If you’re not sure whether your property is a fit, get in touch and we’ll let you know.
Do lockers really work 24/7?
Yes. Couriers can deliver and recipients can collect at any time of day or night, subject to access to the area where the lockers are installed.
Using the lockers
How do I know when my parcel has arrived?
You’ll receive a notification as soon as the courier has placed your parcel in a locker. It includes your unique pickup code.
How do I collect my parcel?
Go to the lockers, enter your pickup code, and the right compartment opens. Take your parcel and close the door.
What if my parcel is too big?
Lockers come in a range of compartment sizes. We’ll recommend a mix based on the kinds of parcels your property typically receives. For very large or unusual items, couriers can use their usual delivery process.
How long can a parcel stay in a locker?
Collection windows are set up per property. We’ll agree a sensible period with you and configure reminders so parcels don’t get forgotten.
What if I lose my code or a locker won’t open?
Contact our support team and we’ll help you get your parcel as quickly as possible.
Security
Is it safe?
Every compartment is locked and only opens with the correct unique code. Drop-offs and collections are recorded, so there’s a clear history of what happened and when.
Can someone else open my locker?
No. Each parcel has its own code, which is only sent to the intended recipient.
For property owners & managers
How much does it cost?
Pricing depends on the size of your property and the number of lockers you need. Request a quote and we’ll put together a proposal.
How long does installation take?
It depends on the size of the installation. After a site visit we’ll confirm the timeline with you before we begin.
What do you need from our property?
A suitable, accessible space for the lockers. Typically that also means a power supply and a network connection. We’ll confirm exact requirements during the site visit.
Who looks after the lockers once they’re installed?
We do. Maintenance and support are part of the service, so you’re not left to deal with technical issues on your own.